QUALITY

We are perfectly aware that the world keeps changing and developing rapidly. Thus, we do our best to keep track of it – we monitor and analyse the surroundings and undertake boldly all the tasks that we are given. We are professionals in every respect.

Maintaining a high level of translation services is the key factor that ensures success. That is why we implemented ­- and act on the basis of – systems founded on strict requirements of the following standards and quality management systems.

IN OUR COMPANY THE QUALITY IS SECURED BY THE FOLLOWING CERTIFICATES:
  • ISO 17100, 
  • ISO 9001,
  • AQAP 2120
  • ISO 27001 pending implementation
  • Total Service Management compliant with the principles specified by the Kaizen Institute
  • Microsoft Software Assets Management certificate
  • RELIABLE COMPANY 2005/2008/2010
The process approach to the task we perform enables us to improve continuously every element constituting the translation design and execution.
The standards implemented aim at better understanding and meeting our client’s requirements by constant provision of above average results and operating in compliance with rigorous procedures and objective aims. Every task is executed according to the Plan – Do – Check – Act (PDCA) scheme.
Planuj – Wykonaj – Sprawdź – Działaj (PDCA).
Wdrożony i obowiązujący w naszej formie System Zarządzania Jakością reguluje kwestie związane z nadzorem nad dokumentami i danymi, pozwala na usystematyzowanie zarządzania zasobami ludzkimi, opracowanie niezbędnych procesów dotyczących świadczenia usług, jak również umożliwia dokonywanie regularnych pomiarów zadowolenia klientów, jakości usług oraz zgodności procesów.
The Quality Management System implemented and valid in our company regulates the matters related to supervision over data and documents and enables systematised human resource management, elaboration of service provision procedures required and carrying out regular customer satisfaction, service quality and process compliance checks.
In our work we operate according to the Total Service Management approach, that is
we are always focused on the needs of client and we realize that our position relies on them,
2.we appreciate the dedication of people, who are the most important resource of every company,
3. we operate according to procedures because we believe that an organisation’s efficiency depends to a great degree on the quality of procedures implemented by its employees,
4. we consider quality management as management of interrelated processes,
5. we are focused on continuous improvement of both the procedures and the knowledge and skills of our employees,
6. we make decisions based on data and information obtained from our clients,
7. we care for our translators by building mutually beneficial relationships with them in order to ensure the highest quality of services provided.
Moreover, every day we adhere to the principles of Kaizen philosophy, which motivates us to constant perfection of ourselves and things that we do. Through gradual improvement of all the company aspects and activities, the Kaizen philosophy enables:
  • shortening the process execution time and improving quality,
  • adjusting the technical elements to the Quality Management System,
  • elaboration of evaluation and rewarding criteria,
  • reduction of costs.

OUR SERVICES

ILS HEAD OFFICE

ul. Zamojska 18 lok.2.

93-486 Łódź

office@tlumaczymy.org

+48 789 171 447

LATEST ENTRIES

ILS HEAD OFFICE

ul. Zamojska 18 lok.2.

93-486 Łódź

office@tlumaczymy.org

+48 789 171 447

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